Preorders and getting your order ready
Pink & Sour and Sundae Ting are available to order. Existing customers can contact Tings with their order number for status or cancellation help. Check each product page for its availability and estimated shipping date before ordering. A preorder reserves an item ahead of its release. Its estimated shipping date is when we expect your package to leave Tings, not when it will arrive at your door.
Available items do not have a preorder production wait, but still need to be prepared and packed. If you need an item by a particular date, contact us before ordering so we can discuss timing.
If we cannot ship by the date promised when you ordered, we’ll email you with a revised date and the choice to wait or cancel for a full refund. See our returns and cancellation policy for more details.
Shipping prices and delivery estimates
Shipping is separate from the item price. Enter your delivery address at checkout to see the available carriers, services and prices for your order.
Carrier delivery estimates cover transit after the carrier receives your package. They do not include preorder production or the time needed to prepare your order. Weather, carrier disruptions and customs clearance can affect delivery estimates.
International delivery
Available destinations and shipping services are shown at checkout. If no service appears for your address, contact us for help before ordering.
Orders are charged in U.S. dollars. Import duties, taxes and customs clearance fees are not included in your shipping charge. These charges are the customer’s responsibility and may be collected separately by the carrier or customs. Customs processing may add time to delivery.
Tracking your package
We’ll send tracking information to the email address used at checkout. A shipping label may be created before your package is collected; the carrier’s acceptance scan confirms it has entered their network.
Use your tracking link for delivery updates. If you cannot find the email, check your spam folder or contact us with your order number.
Checking or correcting your address
Review your recipient name, street address, apartment or unit number, and postal code before paying. If you notice a mistake, email us immediately with your order number and the correct address. We’ll check whether we can update it before shipment.
Once a package is with the carrier, contact them directly to ask about an address correction or redirection. Changes are not always possible and may involve carrier fees. If a package comes back to Tings, we’ll contact you to discuss the next steps and any applicable reshipping cost before proceeding.
Missing, stolen or misdelivered packages
If tracking says delivered but you cannot find your package, check the delivery details, usual safe places, household members and building reception. Contact the carrier directly to report the issue and request a delivery investigation.
If you believe a package was stolen, or the carrier delivered it somewhere other than the address on your order, report that specifically to the carrier. Email Tings with your order number, tracking number and any carrier case number so we can help with tracking information and follow-up.
For a damaged delivery, keep the packaging and take photos of the package and items. Report the damage to the carrier and contact Tings so we can review what happened. We’ll assist with any shipment information or sender action needed for an investigation.
